Accessibility

We are working to continuously enhance the level of compliance of our website with the standards set under the Web Accessibility Initiative, as developed by the World Wide Web Consortium (W3C), which aim to facilitate web access. eir business maintains a close relationship with key disability representative groups.

This statement is subject to review annually and will be amended as required following each review. It was last updated in November 2021.

• Irish Text Relay Service (ITRS)
• The ITRS makes phone calls easier, enabling people who are deaf, hard-of-hearing and speech-impaired, to make and receive calls independently. The service enables the translation of text into voice and voice into text to facilitate a person that is deaf or hard of hearing in making and receiving calls. These calls are relayed through an ITRS agent who performs the translation. The service is accessible from mobile phones, tablets and PCs. The extent to which you use the various features of the ITRS may vary depending on your needs.
• ITRS offers the following options:
• Type and Read - You type and our ITRS agents will convert the words to speech. Speech at the other end appears as text on your screen.
• Speak and Read - You speak and read the responses. An ITRS call incorporates a standard phone call, presenting the option to speak instead of typing.
• Type and Listen - You type and the standard call that operates in parallel, enables listening to what the other party is saying. The text on your screen can operate like subtitles, substituting or supplementing your hearing.
• For more information on ITRS, how to get it and how to use it see: https://www.itrs.ie/.
• 112 Emergency SMS Service
• The 112 Emergency SMS service allows a person that is deaf or hard of hearing to send a text message to the Emergency Call Answering Service (ECAS) which will be relayed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard.
• You must REGISTER for the service before you use it; for more information see: www.112.ie.
• Free Directory Enquiries (DQ) Service ‘196’
• Phone listings are available to all at no charge at: www.eirphonebook.ie. If you are unable to use the online or printed phonebook due to an accessibility requirement, you can register for the Free DQ Service by calling Freephone 1800 574 574.
• Once registered, you can use the DQ Service by dialling 196. An agent will ask you to validate your use of the service by quoting your PIN number and name. You will then be able to request a phone number by providing the name and address of the person/company whose number you require.

Restricted vision phones: Fixed Line handsets have a raised dot on the number 5 to help people with restricted vision to key numbers in more easily. In addition, cordless phones have an illuminated display and keypad, making it easier to see the numbers dialled.

Hands-free/loudspeaker phones: These phones facilitate accessibility for hearing, dexterity and mobility.

Automatic redial: This feature aids dexterity with speed dial and automatic redial buttons. This means that you can pre-programme the numbers that you use most often and call the last number dialled without having to re-enter the number.
‍

Vision supports

• Keypad: features including large buttons, a raised dot on the number 5 key, back-lit keys or sound or touch feedback
• Variable font size and screen backlighting
• Speech based commands allowing hands-free dialling and control of key phone features
• Caller announcement, so you know who's calling without having to look at the screen
• Text to speech software can be installed on some phones so you can listen to text if you are having trouble reading it
  ‍

Hearing supports

• Visual alerts and vibrate options to alert users to incoming calls and messages
• Volume control both on the handset and remotely using connected devices
• Wired and wireless in-ear headset
• To support text communications, predictive text and various input methods including QWERTY keyboards
• Inductive neck loops, to allow wireless hearing aid connectivity
  ‍

Dexterity and mobility supports

• Large buttons to aid accuracy in entering numbers and text
• Speech based commands allowing hands-free dialling and control of key phone features
• Predictive text with swipe entry mode to simplify text entry
• Wireless headset connectivity and loudspeaker functions allowing use of the phone without having to hold it

Accessibility Apps are available to assist users finding the most useful mobile phone and tablet to match your requirements. The Global Accessibility Reporting Initiative (GARI) website provides a central source of information on mobile phones and apps, setting out the features that are available on a wide selection of devices and apps. This provides a useful guide in selecting the phone that best suits your needs.

For guidance on Phones & Tablets go to www.gari.info/findphones.cfm

Find guidance on Mobile Apps go to www.gari.info/findapps.cfm

We have a wide range of mobile bundles, devices and SIM only mobile plans available. Find out more about our mobile offers.

If you purchase a handset from eir business and you wear a hearing aid/cochlear implant you can return the device if it is not compatible with your specific hearing needs within 14 days of purchase provided that it and any accessories are retuned undamaged and in the original packaging.

You can choose to appoint a nominated or authorised user to your account. This will allow us to discuss aspects of your account and to carry out certain transactions with the nominated person. If you would like to nominate an authorised user please get in touch with us via this link Contact Us.

eir business provides support to customers over the phone: Contact Us.

eir business operates a Code of Practice that is designed to foster open and fair dealings with respect to the handling of complaints. The Code outlines the standards that apply to the handling of complaints by eir business. Find out more about our Code of Practice.

eir business offers a range of price plans to suit a variety of business requirements. You can get details of eir business products and services at www.eirbusiness.ie.

When you apply for a service with eir business, you can choose your preferred billing format and how eir business may contact you, which includes no contact or contact via one or more of phone calls, SMS, email and by post. You can change these preferences or get support with choosing the correct offer for you by contacting us.

To view general terms and conditions and related terms and conditions to your services see: http://eir.ie/masterterms.

Please see below a list of other organisations that may be of interest:

• National Disability Authority (NDA)
• Commission for Communications Regulations (ComReg)
• Disability Federation of Ireland (DFI)
• National Council for the Blind of Ireland (NCBI)